ITIL® 4 Managing Professional Bundle Jämför

ITIL® 4 Managing Professional Bundle

Would you like to complete the full ITIL® 4 Managing Professional learning path and develop advanced skills across service management, stakeholder value, digital delivery and continual improvement? The ITIL® 4 Managing Professional Bundle combines five courses and certifications into one comprehensive programme.

About the Course

The ITIL® 4 Managing Professional Bundle is a complete five-course learning path designed for professionals who want to achieve the ITIL® 4 Managing Professional designation.

The bundle includes ITIL® 4 Foundation, Create, Deliver and Support, Drive Stakeholder Value, High-Velocity IT and Direct, Plan and Improve. Together, these courses provide a broad understanding of how to create, deliver, support and continually improve IT-enabled products and services.

You will explore the ITIL Service Value System, the service value chain, guiding principles and the four dimensions of service management. The programme also covers customer journeys, stakeholder relationships, service value streams, high-velocity digital environments, governance, risk, compliance and organisational change.

Particular emphasis is placed on applying ITIL practices in real service environments and developing the capability to improve workflows, team performance, service delivery and value creation.

Learning Objectives

After completing the programme, you will have developed your ability to:

• Understand the core concepts and terminology of ITIL® 4 service management
• Explain the ITIL Service Value System, service value chain and guiding principles
• Plan and build service value streams for effective delivery and support
• Understand how ITIL practices contribute to service creation, delivery and restoration
• Map customer journeys and build effective stakeholder relationships
• Shape demand and define service offerings
• Support continual value co-creation between service providers and customers
• Understand high-velocity IT and the demands of digital organisations
• Apply ITIL principles within fast-moving digital environments
• Understand the digital product lifecycle through the ITIL operating model
• Apply principles of planning, communication and organisational change
• Use continual improvement to strengthen service and team performance
• Integrate governance, risk and compliance into service management activities
• Improve value streams and align service delivery with organisational goals

Course Format

The programme is delivered as self paced eLearning.

You receive 12 months of access to the eLearning materials from the date of purchase, allowing you to study at a time and pace that suits you.

The bundle includes five courses:

• ITIL® 4 Foundation
• ITIL® 4 Create, Deliver and Support
• ITIL® 4 Drive Stakeholder Value
• ITIL® 4 High-Velocity IT
• ITIL® 4 Direct, Plan and Improve

Who Is This Course For?

The programme is suitable for IT professionals and managers who want to develop advanced service management capability and work towards the ITIL® 4 Managing Professional designation.

It is particularly relevant for:

• IT and service management professionals
• IT managers responsible for service delivery and team performance
• Professionals managing stakeholder and customer relationships
• Leaders involved in digital transformation
• Professionals responsible for service strategy and continual improvement
• Managers working with governance, risk and compliance
• Individuals responsible for IT-enabled products, services and workflows

Prerequisites

There are no formal prerequisites for the ITIL® 4 Foundation examination.

Before taking the remaining examinations in the programme, candidates must hold a valid ITIL® 4 Foundation certification and complete the relevant training through an accredited training organisation.

Exam and Certification

Five examinations are included in the programme.

ITIL® 4 Foundation

The exam consists of 40 multiple choice questions and must be completed within 60 minutes. It is closed book and requires a score of at least 65% to pass.

ITIL® 4 Create, Deliver and Support

The exam consists of 40 multiple choice questions and must be completed within 90 minutes. It is closed book and requires a score of at least 70% to pass.

ITIL® 4 Drive Stakeholder Value

The exam consists of 40 multiple choice questions and must be completed within 90 minutes. It is closed book and requires a score of at least 70% to pass.

ITIL® 4 High-Velocity IT

The exam consists of 40 multiple choice questions and must be completed within 90 minutes. It is closed book and requires a score of at least 70% to pass.

ITIL® 4 Direct, Plan and Improve

The exam consists of 40 multiple choice questions and must be completed within 90 minutes. It is closed book and requires a score of at least 70% to pass.

All examinations are taken online with remote proctoring.

Successful completion of the required modules contributes to the ITIL® 4 Managing Professional designation.

Price

45,000 SEK excl. VAT

The price includes five exam attempts.

More Information

For more information about the course, click Kontakta utbildaren to ask a question or register your interest.