ITIL® 4 Foundation & DPI Bundle Jämför

ITIL® 4 Foundation & DPI Bundle

Would you like to build a strong foundation in IT service management and then develop the ability to align strategy, governance and continual improvement with operational delivery? The ITIL® 4 Foundation & Direct, Plan and Improve Bundle combines two certifications in one learning path.

About the Course

The ITIL® 4 Foundation & DPI Bundle combines the ITIL® 4 Foundation course with ITIL® 4 Direct, Plan and Improve.

The Foundation part introduces the core concepts and terminology of IT service management, including the four dimensions of service management, the Service Value System, the service value chain and the ITIL guiding principles.

The Direct, Plan and Improve part builds on this knowledge and focuses on strategic direction, governance, risk, compliance, continual improvement, communication and measurement. You will learn how to connect organisational goals with service management activities and improve value streams for greater efficiency and performance.

Together, the two courses provide a structured progression from foundational ITIL knowledge to more advanced planning and improvement capability.

Learning Objectives

After completing the course, you will have developed your ability to:

• Understand the core concepts and terminology of ITIL® 4
• Explain the four dimensions of service management
• Understand the ITIL Service Value System and service value chain
• Apply the ITIL guiding principles in service management
• Use continual improvement techniques to improve organisational performance
• Integrate governance, risk and compliance into service management activities
• Develop communication approaches that support effective improvement
• Use measurement and reporting to support better decision making
• Improve service value streams for greater efficiency
• Align IT services and improvement initiatives with organisational goals

Course Format

The course is delivered as self paced eLearning.

You receive 12 months of access to the eLearning materials from the date of purchase, allowing you to study at a time and pace that suits you.

The bundle includes both the ITIL® 4 Foundation and ITIL® 4 Direct, Plan and Improve courses.

Who Is This Course For?

The course is suitable for professionals who want to develop both foundational and more advanced IT service management knowledge.

It is particularly relevant for:

• IT and IT service management professionals
• Professionals responsible for shaping direction and strategy
• Team leaders and managers working with continual improvement
• Professionals responsible for service delivery and operational performance
• Individuals who want to progress from ITIL® 4 Foundation to Direct, Plan and Improve

Prerequisites

There are no formal prerequisites for the ITIL® 4 Foundation part of the course.

Before taking the Direct, Plan and Improve examination, candidates must hold a valid ITIL® 4 Foundation, ITIL® v3 Foundation or ITIL® 4 Managing Professional Transition certification.

The Direct, Plan and Improve training must also be completed through an accredited training organisation.

Exam and Certification

Two examinations are included in the bundle: ITIL® 4 Foundation and ITIL® 4 Direct, Plan and Improve.

The examinations use different formats and assessment requirements.

Successful completion of both examinations leads to the ITIL® 4 Foundation and ITIL® 4 Direct, Plan and Improve certifications.

Official course manuals for both ITIL® 4 Foundation and ITIL® 4 Direct, Plan and Improve are included.

Price

19,000 SEK excl. VAT

The price includes two exam attempts.

More Information

For more information about the course, click Kontakta utbildaren to ask a question or register your interest.