ITIL® 4 Direct, Plan and Improve (DPI) Jämför

ITIL® 4 Direct, Plan and Improve (DPI)

Would you like to strengthen your ability to align strategy with operations, lead organisational change and drive continual improvement? ITIL® 4 Direct, Plan and Improve (DPI) focuses on how direction, planning, governance, measurement and improvement can be combined to create stronger digital and IT organisations.

About the Course

ITIL® 4 Direct, Plan and Improve is a specialist module focused on strategic direction, planning and continual improvement within digital and IT service management.

The course develops your understanding of how to connect organisational strategy with operational activities and how governance, risk and compliance can be integrated into the service value system. You will also explore how measurement, reporting and communication can support better decision making and more effective planning.

Particular emphasis is placed on continual improvement and organisational change management. You will learn how to identify improvement opportunities, manage change more effectively and strengthen value streams to support long term performance and operational efficiency.

Learning Objectives

After completing the course, you will have developed your ability to:

• Understand the key concepts of ITIL® 4 Direct, Plan and Improve
• Apply principles and methods for effective direction and planning
• Integrate governance, risk and compliance into the service value system
• Apply continual improvement principles across different types of improvement initiatives
• Use communication methods to support organisational change
• Apply organisational change management techniques
• Use measurement and reporting to support planning and decision making
• Align strategic objectives with operational activities
• Direct, plan and improve value streams for greater efficiency
• Support high performing teams and continual organisational development

Course Format

The course is delivered as self paced eLearning.

You receive 12 months of access to the eLearning materials from the date of purchase, allowing you to study at a time and pace that suits you.

Who Is This Course For?

The course is suitable for professionals responsible for strategy, planning, organisational change and continual improvement within IT and digital environments.

It is particularly relevant for:

• Change Managers
• IT Operations Managers
• Service Portfolio Managers
• Service Designers
• Risk Managers
• Professionals responsible for organisational strategy and improvement
• Leaders working to connect strategic objectives with operational delivery

Prerequisites

Candidates must hold a valid ITIL® 4 Foundation, ITIL® v3 Foundation or ITIL® 4 Managing Professional Transition certification.

The course must also be completed through an accredited training organisation.

Exam and Certification

The ITIL® 4 Direct, Plan and Improve examination is included in the course.

The exam is multiple choice and must be completed within 90 minutes. It is a closed book examination and a score of at least 70% is required to pass.

The exam is taken online with remote proctoring.

Successful completion of the examination leads to the ITIL® 4 Direct, Plan and Improve certification.

Price

9,000 SEK excl. VAT

The price includes one exam attempt.

More Information

For more information about the course, click Kontakta utbildaren to ask a question or register your interest.